Order Tracking

Tracking Updates

Once your order has been shipped and tracking information becomes available, tracking details will be sent to the contact information provided at checkout.

A carrier may need additional time to display movement after a shipping label is created or shipment information is received. A temporary lack of tracking updates does not necessarily indicate that a shipment is lost.

Following Delivery

Please monitor the tracking information and delivery notices provided by the carrier. If a delivery attempt is missed, follow the carrier's instructions for redelivery, collection, or another delivery attempt where applicable.

Delivery Concerns

If tracking remains unchanged for an extended period, your package is significantly beyond its expected delivery window, or the shipment appears to be lost, please contact us with your order number and available tracking information.

We will review the available shipment information and provide appropriate assistance.

Tracking Support

Email: service@norviliay.com