Return and Refund Policy

Norviliay is owned and operated by Chongqing Senhong Technology Co., Ltd.

Requesting Help

Eligible items may be returned within 30 calendar days after delivery.

If an item arrives damaged, defective, incorrect, incomplete, or materially different from its description, contact us with your order number, a clear explanation, and photographs where relevant. We will review the information and provide an appropriate solution.

Returns

Please contact us before sending an item back. To be eligible for a return, the item should be unused and in its original condition and packaging where applicable.

For preference-based returns, customers are responsible for return shipping costs. If an item arrives damaged, defective, incorrect, or incomplete, we will provide an appropriate solution at no additional cost to the customer.

Return Address

Please contact us before sending a return. Approved returns may be sent to:

Chongqing Senhong Technology Co., Ltd.
5-1, Unit 2, Building 7, Chunluyuan, Liangjiang Spring City, No. 55 Yuxi Road, Longshan Subdistrict, Yubei District, Chongqing, China

Refunds

Approved refunds are issued to the original payment method within 5–10 business days after the returned item has been received and inspected.

Your payment provider may require additional time for the refund to appear in your account.

Return Support

Email: service@norviliay.com